Privacy Policy


Effective Date: September 18, 2026

The Full Service Team (“The Full Service Team,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

The Full Service Team is an insurance agency located in New York State. We work with multiple insurance carriers to help individuals, families, and businesses obtain insurance products and services that meet their needs.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through thefullservicesteam.com (the “Website”), as well as information you may provide to us by telephone, email, online forms, or other methods of communication.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

  • Request an insurance quote;
  • Contact us through our Website;
  • Submit an online inquiry or application;
  • Request information about our insurance products or services;
  • Communicate with us by telephone, email, text message, or other electronic means;
  • Become a customer or obtain an insurance policy through us; or
  • Otherwise communicate or conduct business with our agency.

Depending on the services you request, information may include:

  • Name;
  • Mailing address;
  • Email address;
  • Telephone number;
  • Date of birth;
  • Driver's license information;
  • Vehicle information;
  • Property information;
  • Business information;
  • Insurance policy information;
  • Claims information;
  • Financial information;
  • Information necessary to obtain insurance quotes or process an insurance application; and
  • Other information reasonably necessary to provide insurance services.

Some insurance transactions may require information that is considered nonpublic personal information under applicable federal and New York insurance privacy laws. We handle such information in accordance with applicable legal and regulatory requirements.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through your browser or through technologies such as cookies, pixels, tags, analytics tools, and similar technologies.

This information may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Date and time of your visit;
  • Pages viewed;
  • Website navigation information;
  • Referring website; and
  • General information about how visitors interact with our Website.

We may use this information to operate, maintain, secure, analyze, and improve our Website and services.

New York guidance emphasizes that privacy disclosures regarding website tracking should accurately describe the technologies actually used by a business and that privacy controls should operate as represented. (New York State Attorney General)

3. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website traffic, remember preferences, and support analytics or marketing activities.

Some cookies may be provided by third-party service providers that assist us with Website analytics, advertising, communications, security, or other business functions.

You may be able to control or disable certain cookies through your browser settings or through any cookie-management tools made available on our Website.

Please understand that disabling certain cookies may affect the functionality of portions of the Website.

4. How We Use Your Information

We may use information we collect to:

  • Respond to inquiries and requests;
  • Provide insurance quotes;
  • Shop insurance coverage with insurance carriers;
  • Process insurance applications;
  • Place and service insurance policies;
  • Communicate with you regarding your insurance;
  • Assist with claims and policy servicing;
  • Compare insurance products and coverage options;
  • Communicate with insurance carriers and other parties involved in providing insurance services;
  • Verify information;
  • Prevent fraud and unauthorized activity;
  • Maintain business and customer records;
  • Improve our Website and services;
  • Send requested communications;
  • Comply with applicable laws and regulations; and
  • Perform other activities reasonably necessary to provide the insurance products and services you request.

5. Sharing Information With Insurance Carriers

As an independent insurance agency, The Full Service Team may work with multiple insurance carriers.

When you request a quote or insurance service, we may provide information to insurance companies and other insurance-related service providers as reasonably necessary to obtain quotes, evaluate eligibility, underwrite coverage, issue policies, service policies, process claims, or otherwise provide the insurance product or service you have requested.

The insurance carriers with whom we work may have their own privacy policies and practices. Once information is provided to a carrier, that carrier's privacy policy and applicable laws may also govern the carrier's handling of your information.

We do not sell your insurance information to unrelated third parties for their own independent purposes.

6. Service Providers and Business Partners

We may share information with service providers that assist us in operating our business and providing insurance services.

These may include providers of:

  • Website hosting;
  • Customer relationship management systems;
  • Insurance quoting and management systems;
  • Email and communication services;
  • Technology and software services;
  • Data security services;
  • Document management;
  • Payment processing;
  • Marketing and analytics;
  • Customer support; and
  • Other business services.

These service providers may have access to information only as reasonably necessary to perform services for us or as otherwise permitted by law.

7. Information Required by Law

We may disclose information when we believe disclosure is necessary or appropriate to:

  • Comply with applicable federal, state, or local laws;
  • Respond to legal process, subpoenas, or governmental requests;
  • Comply with regulatory requirements;
  • Protect our rights, property, or safety;
  • Protect the rights, property, or safety of our customers or others;
  • Investigate fraud or suspected illegal activity; or
  • Meet other legal or regulatory obligations.

8. Protection of Personal Information

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

Because no electronic transmission or storage system can be guaranteed to be completely secure, we cannot guarantee that information transmitted through the Internet will be completely secure.

As a New York insurance business, our information-security practices may also be subject to applicable New York insurance cybersecurity requirements and other data-security laws. New York's cybersecurity regulation requires covered entities to maintain risk-based programs designed to protect information systems and nonpublic information, subject to applicable exemptions. (Department of Financial Services)

9. Data Breach

If we experience a security incident involving personal information, we will investigate the incident and provide notices when required by applicable federal or New York law.

New York's SHIELD Act requires businesses that maintain certain private information to implement reasonable administrative, technical, and physical safeguards and establishes notification obligations for certain security breaches. (New York State Attorney General)

10. Insurance Privacy Requirements

Because we are an insurance agency, certain information we collect and maintain may be subject to federal and New York insurance privacy requirements.

New York Insurance Regulation 169 (11 NYCRR Part 420) governs the treatment and disclosure of certain nonpublic personal financial and health information by insurance licensees. Depending on the circumstances, applicable requirements may include privacy notices, restrictions on disclosure, and consumer rights concerning certain information. (Department of Financial Services)

This Website Privacy Policy is intended to address Website privacy practices and does not replace any separate privacy notices that may be required to be provided in connection with an insurance product, policy, application, or customer relationship.

11. Your Choices

You may contact us regarding information you have provided to us or to ask questions about our privacy practices.

Depending on the nature of the information and the applicable law, you may have certain rights concerning your personal information, including rights relating to access, correction, or certain disclosures.

Some information may be retained or disclosed as required or permitted by law, regulation, insurance requirements, contractual obligations, or legitimate business purposes.

To submit a privacy-related request, please contact us using the information below.

12. Marketing Communications

If you provide your contact information to us, we may use it to communicate with you regarding insurance products, services, quotes, policy servicing, appointments, or other information related to your relationship with our agency.

Where applicable, you may opt out of promotional or marketing communications by following the unsubscribe instructions contained in an email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may continue to send communications necessary to service your insurance policy, respond to your requests, or fulfill legal or contractual obligations.

13. Third-Party Websites

Our Website may contain links to websites operated by insurance carriers, service providers, or other third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

14. Children's Privacy

Our Website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our Website.

If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate action.

15. Retention of Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business and insurance records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the most current version of our Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

The Full Service Team
Attn: Julie A. Simmons
3333 Crompond Rd #1030
Yorktown, NY 10598

Phone: 1-800-699-8511
Email: service@thefullservicesteam.com
Website: thefullservicesteam.com

We welcome questions regarding how we collect, use, disclose, and protect your information.

License # 1603469